Getting Started

I was a previous user of the EMEA webshop, and I would like to migrate my account.

Please reset your password using the email you would normally use to log-in to the previous webshop.


If you don’t remember this email, please contact us or alternatively, your Gilbarco account manager.


You will receive an email with the subject line “Password change request for Gilbarco Spare Parts” from Please follow the link in this email to choose a new password.


Once you choose a new password, log-in with both your email and new password to get access.


If you have trouble, please contact us or your Gilbarco account manager in the first instance.

I am a new user, and I would like to to set up an account.

Please visit the New Customer Account Request page and submit your details. A member of our customer service centre will be in touch to confirm your eligibility and set up your account.


Q1 • What's happening to the Gilbarco web shop?

The old web shop was deprecated on 31 July 2023 due to our software provider “sunsetting” the software used to run it. We were notified of this earlier this year, and needed to act quickly to ensure continuity of service for our channel partners and end customers.

But don't worry — the new web shop has been designed to either replicate or improve on the functionality of the old one.

If you have any specific concerns, please let us know.

Q2 • How is this new web shop different?

Our new web shop has a range of improved features designed to make your shopping experience smoother and more efficient. These include an enhanced user interface, a broader catalogue of authentic Gilbarco parts, order history and easy reordering capabilities, wishlists, as well as improved account management features.

More features are on their way, so please keep checking back.

Q3 • Can I use my existing account on the new web shop?

Yes, your existing account credentials from the old EMEA web shop will work on the new web shop. Please follow these instructions and you’ll be able to enjoy our enhanced shopping experience.

Q4 • Will I be able to see my open or previous orders on the new web shop?

No, your order history will not be migrated to the new web shop. However, the new web shop will preserve your order history, and you will be able to re-order easily from past orders.

If you have questions about an open or previous order, please contact us.

Q5 • What happens if I face issues while navigating the new web shop?

We have a dedicated customer service team ready to help you with any difficulties you may encounter. Please don't hesitate to get in touch with us via the "Contact Us" page of our website.

Q6 • Where is [Brand] / [Product Line X]?

More product lines, including from Veeder, are coming soon. These will be imported into the web shop in the coming months. Please contact your Gilbarco account manager, or the Gilbarco Customer Service Centre directly if you need products not listed in this store, or have a related question.

Q7 • How do I determine my account number or code?

When logged in, please visit your Account Settings. Your account number should be displayed prominently near the top of the page. Please contact us if you have trouble.

Q8 • What’s my current discount rate?

A8: Please contact us if you need to find out your current discount rate. Eventually, this will be displayed in your Account Settings for easy reference — this feature is coming soon!

Q9 • Why is the shop only in English and German?

We did some research and learned that 81% of customers of our previous web shop ordered in either English or German. As localisation of an Ecommerce store is an arduous task, we decided we would launch first in these languages, and add further languages — such as French, Italian and Spanish — at a later date.

Q10 • What is happening to the 2.5% webshop discount?

The 2.5% webshop discount was brought in as a temporary incentive to use the webshop instead of placing an order over email. As the webshop is now the official method to place AMO/spare part orders from Gilbarco Veeder-Root in Europe, the 2.5% discount will be removed on 01/04/2024. If you have any questions regarding the above, please contact us.

Q11 • I have another question not listed here?

No problem. Please contact us.